How do I clear the browser cache?

Are you watching Yojma TV in a web browser? Clearing your browser cache regularly can improve stability and performance. 

To see the instructions to clear the browser, click or tap the browser you use to watch Yojma TV:

Chrome

Mac and Window

At the top right of your browser, click More. (It may appear as three vertical dots or an upward arrow icon, depending on the version you’re using.)

  1. Select More Tools.
  2. Select Clear Browsing Data.
  3. Select a time range. 
  • To delete everything, select All time.
  1. Check the boxes: 
  • Cookies 
  • Other site data 
  • Cached images and files 
  1. Click Clear data.
Edge

Windows

  1. Click the Hub icon (The star with three horizontal lines.)
  2. Click History in the left panel.
  3. Select Clear History.
  4. Check the boxes:
  • Cookies 
  • Saved website data 
  • Cached data and files

Click Clear.

Firefox

Mac

  1. Click the History menu at the top of the screen.
  2. Select Clear History.
  3. In the drop down for "Time range to clear:" select Everything.
  4. Check off the box for Cache.
  5. Click Clear Now to confirm.
  6. Restart or refresh Firefox.

Windows

  1. Click the Firefox menu (found in the top right corner).
  2. Select History.
  3. Select Clear History.
  4. In the drop down for "Time range to clear:" select Everything.
  5. Check off the box for Cache.
  6. Click Clear Now.
  7. Restart or refresh Firefox.
Safari

Mac

  1. Click Safari in the menu bar.
  2. Select Preferences.
  3. Select the Privacy tab.
  4. Choose Manage Website Data. 
  5. Click Remove All.
  6. Click Clear Now to confirm.

Friendly note: If you've tried all of the above and still need help, contact the Yojma Customer Service Center. You can contact us by chat, phone, WhatsApp or through social networks.

Do you need more help?

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We are available to provide live assistance Monday through Saturday from 10:00 a.m. to 8:00 p.m. Mexico City time.

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