How do I test my internet connection?

To test the speed of your internet connection and make sure it meets our recommendations, first select your device:

Computer and mobile devices
  1. Open your web browser.
  2. Go to speedtest.net.
  3. Select Start.
  4. Compare the results with our recommendations.
Smart TV´s

Samsung Tizen Smart TV

  1. Go to the Smart Hub internet browser. 
  2. Type "Speed test" in the search tab and scroll to Start test. 
  3. Press Enter on the remote.
  4. Compare the results with our recommendations.

TV LG

  1. Open the web browser in the LG menu. 
  2. Search for speedof.me.
  3. Select Start. 
  4. Compare the results with our recommendations.

If your streaming device doesn't have a built-in speed test app or a web browser, test your speed with another device while you are near the streaming device. Make sure you use the same internet connection.

Do you need more help?

We are here to help you

We are available to provide live assistance Monday through Saturday from 10:00 a.m. to 8:00 p.m. Mexico City time.

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